Terms of sale & service

1. Who you are contracting with

These terms are between you and TMT Connekt, trading as roam201 ("we", "us").

By placing an order you agree to these terms, to our Privacy Policy and to our Refund Policy.

2. What we sell

We sell prepaid travel eSIM data plans. Each plan gives you a stated data allowance in a stated destination for a stated number of days.

Plans are data-only. They do not include a phone number, voice calls or SMS. Tethering is supported.

We are a reseller: the eSIM profiles are supplied by the PayConnekt eSIM platform and carried on mobile networks operated by third parties in each destination. Your contract for the purchase is with us. The radio network is theirs.

3. Your device

You are responsible for checking, before you buy, that your device:

• supports eSIM, and
• is carrier-unlocked.

A carrier-locked or non-eSIM device cannot install our product. We publish this prominently and cannot refund a plan that has been installed on an unsuitable device. If you have not yet installed it, see the Refund Policy — we will refund you.

4. Placing an order

• Prices are shown in the currency you select on the site (US dollars by default), on the plan page and again at checkout, and you are charged in that currency.
• Displaying a plan is an invitation to buy, not an offer. The contract is formed when your payment is approved and we accept your order.
• We may decline or cancel an order — and will refund you in full — if the plan is no longer available from our supplier, if the price shown was clearly wrong, if we are not permitted to sell to your country, or if we reasonably suspect fraud or abuse.
• You must give a working email address. It is the only way your eSIM reaches you. Orders that fail because the address was wrong are still your responsibility, though we will always resend to a corrected address.

5. Price, tax and payment

• The total shown at checkout is what you pay. We do not currently add tax; if that changes for your billing country it will appear as its own line before you pay. Nothing is added afterwards.
• Payment is taken by the payment provider handling your order (Razorpay or Stripe, chosen by your billing country and currency) through its own hosted, secure form. We never receive or store your card details.
• A plan is a single, one-time purchase. There is no subscription, no auto-renewal and no stored card.
• Your bank may apply its own currency conversion or foreign-transaction fee. That is a matter between you and your bank.

See the Pricing page for the full detail.

6. Delivery

We deliver electronically, normally within minutes of payment, by email and on your order page. Full detail — including what to do if it does not arrive — is on the Delivery & Installation page.

Where a destination legally requires identity verification, we say so on the plan page and at checkout before you pay, and your eSIM is issued once verification passes.

7. Service, coverage and fair use

We want to be straight with you about what a travel eSIM can and cannot promise:

• Coverage is not guaranteed. Mobile networks depend on local infrastructure, terrain, buildings, congestion, weather and the operator's own maintenance. We publish the destinations and partner networks a plan uses, but we cannot guarantee a signal at any specific place or time.
• Speeds vary and are not guaranteed. Where the network operator throttles speed after a threshold, or prioritises its own customers at busy times, that applies to your plan too.
• A plan works only in the destination it is sold for. It will not connect elsewhere.
• Plans expire. A plan ends when the allowance is used or the validity period lapses, whichever is first. Unused data does not roll over and is not refunded.
• An eSIM profile can usually be installed only once. If you delete it from your device, it generally cannot be reinstalled.
• Fair use. Plans are sold for personal travel use. We may suspend or terminate a plan used for commercial resale, permanent use in one place, or in a way that damages the network.

We do not currently offer top-ups. If you run out of data, buy another plan.

8. Acceptable use

You must not use a roam201 eSIM to:

• break any law that applies to you or in the destination,
• send bulk unsolicited messages or operate spam, phishing or fraud infrastructure,
• attack, probe or interfere with any network or system,
• distribute material that is illegal where you are,
• resell the connection, or run it as a permanent fixed service, or
• circumvent the technical or contractual limits of the plan.

We may suspend or terminate service immediately for a breach of this section, without a refund, and will report to authorities where required.

9. Where we can sell

We sell only into countries we are permitted to sell into. Our checkout checks your billing country and will decline the order if we cannot lawfully serve it.

We do not sell to, and you may not use our service in, any country or territory subject to comprehensive sanctions or export restrictions that apply to us, nor may you buy if you are a person subject to such sanctions. You confirm this is not the case when you order.

10. Refunds

Set out in full in the Refund Policy, which forms part of these terms. In summary: we refund automatically when we cannot deliver; we refund on request before installation; we cannot refund once an eSIM has been installed or used.

Nothing in these terms removes any statutory right you have as a consumer where such rights apply to you.

11. Store credit

Where we grant you store credit — as a refund you asked for, or as goodwill from our support team — it is held against your email address and can be applied to future orders placed while signed in to an account on that address (if you bought as a guest, it becomes usable once you register and confirm the same email). Store credit has no cash value, cannot be transferred or withdrawn, and expires on the date stated when it was granted.

12. Promotional codes

Promotional codes are subject to the conditions published with them, including validity dates, minimum order value, eligible destinations and usage limits. We may withdraw a code at any time and may refuse or reverse a discount obtained through abuse, automated attempts or misrepresentation.

13. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and because of what a travel eSIM is:

• We are not liable for the acts, coverage, speed or outages of the mobile network operators whose networks carry your data.
• We are not liable for indirect or consequential loss — including missed transport, missed bookings, lost business, lost data or lost opportunity — arising from a service interruption.
• Our total liability to you for any order is limited to the amount you paid for that order.

This reflects that you are buying a low-cost data plan, not a guaranteed communications service. If connectivity is critical to your safety or your business, do not rely on a single travel eSIM as your only means of communication.

14. Things outside our control

We are not liable for failure or delay caused by events beyond our reasonable control, including network operator failure, supplier failure, government action, sanctions, natural events, war, or failure of public telecommunications.

15. Changes to these terms

We may change these terms. The version that applies to your purchase is the one published on this page at the time you paid. Changes are posted here and do not apply retrospectively to orders already placed.

16. Suspension and termination

We may suspend or close access where you breach section 8, where we reasonably suspect fraud, or where we are legally required to. Where we do so and no service has been consumed, we refund you.

17. Governing law

These terms are governed by the law of the country in which TMT Connekt is registered, and the courts of that country have jurisdiction, without affecting any mandatory consumer protection you have under the law of your own country of residence.

18. Complaints

Tell us first — support@roam201.com. We aim to respond within 24 hours and would much rather resolve a problem than have you dispute a charge with your bank.

Effective 2026-08-27. We post changes on this page; the version in force is the one published here when you buy.

Contact us

• Operator: TMT Connekt, trading as roam201
• Email: support@roam201.com