Delivery & installation

Nothing ships. Your eSIM arrives by email, usually within minutes.

Nothing physical is shipped

roam201 sells a digital product. There is no parcel, no shipping address and no delivery charge. Your eSIM is delivered electronically.

How and when you receive it

As soon as your payment is approved we order your eSIM from our supplier and email it to the address you entered at checkout. This normally takes a few minutes.

Your delivery email contains:

  • a QR code to install the eSIM,
  • the activation code and SM-DP+ address, for manual installation if you cannot scan a QR code,
  • a link back to your order page, where the same details are always available.

The order page link is the reliable copy. It is tied to your order and works whether or not you can find the email, so it is worth saving before you fly.

If your eSIM does not arrive

  • Check your spam or promotions folder first. This is the answer the majority of the time.
  • Open your order page using the link from checkout — if the eSIM has been issued, the QR code is there even when the email has gone astray.
  • Email us at support@roam201.com and we will resend it to the same address. Quote your order number (it starts with R201).

If our supplier cannot issue the eSIM at all, we do not leave you waiting: the order is refunded automatically and you are told by email. See the Refund Policy.

Destinations that require identity verification

Some countries legally require the traveller's identity to be verified before a mobile data profile can be issued. Where a plan is affected, we say so on the plan page and at checkout, before you pay — never afterwards.

For those orders, you receive a secure link to upload a passport or accepted identity document. Once the check passes, your eSIM is issued and delivered as normal. If the check fails, or you do not complete it within the stated window, the order is refunded. How we handle those documents is set out in the Privacy Policy.

Installing your eSIM

Before you install, check two things: your phone must be eSIM-capable, and it must be carrier-unlocked. If your phone is locked to a network, an eSIM from anyone else will not install.

  • iPhone: Settings → Cellular (Mobile Data) → Add eSIM → Use QR Code.
  • Android: Settings → Network & internet → SIMs (or SIM manager) → Add eSIM.

A few things worth knowing:

  • Scan the QR code from another screen. You cannot scan a code that is displayed on the same phone you are installing it on, so open the order page on a laptop or a second device.
  • Install before you fly, on Wi-Fi. Installation needs an internet connection. Doing it at home is far easier than doing it at an airport.
  • Keep your own SIM in the phone. Your number stays active; you just switch mobile data over to the travel plan.
  • An eSIM can usually only be installed once. If you delete the profile from your phone, it generally cannot be reinstalled — so do not remove it until your trip is over.

Validity

Each plan states a validity period in days on its plan page. That is the window in which the data allowance can be used. The point at which the window starts is set by the supplying network operator and is stated on the plan page — check it before you buy if your travel dates are tight.

A plan ends when the data allowance is used up or the validity period expires, whichever happens first. Unused data does not roll over and is not refunded.

Contact us

  • Operator: TMT Connekt, trading as roam201
  • Email: support@roam201.com