Contact us
A real address, a real inbox, and a human who answers.
Customer support
- Email: support@roam201.com
- Response target: within 24 hours
Email is the fastest route. If you already have an order, reply to your order email or quote your order number — it starts with R201 — and we can look everything up.
Company details
- Operating entity: TMT Connekt
- Trading as: roam201
What we can help with
- Your eSIM has not arrived. Check spam first, then email us — we can resend the QR code to the same address at any time.
- Installation trouble. The Delivery & Installation page covers the common cases; if it does not help, tell us your phone model and what you see.
- No signal at your destination. Tell us the country and city; we can check the plan's network partners and, where the fault is ours, refund you.
- Refunds and billing. See the Refund Policy, then email us to request one.
- Privacy requests. Access, correction or deletion of your data — see the Privacy Policy.
Before you travel
Please check that your phone is eSIM-capable and carrier-unlocked before you buy. This is the single most common cause of a plan that cannot be installed, and it is something you can confirm in a minute — see Delivery & Installation.