Help & support

Everything about buying, installing and using your travel eSIM.

Getting your eSIM

Your QR code arrives by email minutes after payment. Open the link on another screen and scan it with your phone camera.

- iPhone: Settings → Cellular → Add eSIM → Use QR Code

- Android: Settings → Network → SIM manager → Add eSIM

Reply to any of our emails and support will pick it up.

Check whether your phone supports eSIM and is carrier-unlocked.

Scan the QR code from your order page and turn on data roaming.

Payments, taxes, refunds and what happens if an eSIM can't be issued.

Email us with your order number and we'll pick it up.